Policies
Shipping & Returns
Everything you need to know about order processing, delivery timing, returns, and custom furniture shipping for handcrafted pieces from Ross’s world.
Shipping
How orders ship
Ready-made cutting boards and bowls are packed carefully and shipped after a short processing window. We do our best to protect every piece so it arrives ready for gifting, cooking, or everyday use.
Processing time
Most in-stock orders ship within 3–5 business days. During busy seasons, processing may take a little longer.
Delivery notes
Shipping times vary by carrier and destination. Tracking details are sent once your order is on the way.
Returns
Returns and exchanges
Because many pieces are handmade or one of a kind, return eligibility depends on what you ordered. If something arrives damaged or there is an issue with your order, reach out as soon as possible so we can help.
Report damage quickly
Unused items only
Custom work is final sale
Approval before return
Custom furniture delivery
Custom furniture timelines, freight options, and delivery details are confirmed during the quote process. Since each build is made to order for a specific space, shipping costs and lead times can vary based on size, finish, and destination. If you have access questions, stairs, or special delivery needs, please include them when you get in touch.
Need help before you order?
Browse the shop for ready-made pieces, or reach out if you have questions about shipping, returns, or a custom furniture project.